Question 1

How does TourSnap work?

Accepted Answer

TourSnap uses AI to analyze photos of foreign text. Simply take a picture of signs, menus, or documents, and our AI provides instant translation, cultural context, and travel tips with natural voice narration.

Question 2

What languages does TourSnap support?

Accepted Answer

TourSnap can translate text from most major languages including Spanish, French, German, Japanese, Korean, Chinese (Traditional and Simplified), Arabic, Russian, and many more. The app interface is available in 8 languages.

Question 3

Do I need internet to use TourSnap?

Accepted Answer

Internet is required for real-time translation and AI analysis. However, your scan history, memory collections, and downloaded audio guides work offline, so you can review your discoveries anywhere.

Question 4

How accurate are the translations?

Accepted Answer

TourSnap uses advanced AI models for high accuracy, but translations are for informational purposes. For critical situations, we recommend consulting professional translation services.

Question 5

What are Memory Collections?

Accepted Answer

Memory Collections let you organize your discoveries into themed albums - perfect for trips, restaurant visits, or cultural experiences. You can add photos, notes, and share collections with friends.

Question 6

How do Camera Filters work?

Accepted Answer

Our premium camera filters simulate the aesthetic of professional cameras like Fuji, Sony, and Canon. Apply filters to your photos for a beautiful, travel journal-worthy look while maintaining OCR accuracy.

Question 7

What's included in the Audio Guides?

Accepted Answer

Audio guides provide natural voice narration of translations and cultural insights. Premium tiers offer multiple voice options, speed controls, and high-quality audio for the perfect hands-free experience.

Question 8

How do I upgrade my subscription?

Accepted Answer

Upgrade anytime through the App Store. Your new plan activates immediately, and you'll be charged the prorated difference for the current billing period.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes, cancel anytime through your App Store account settings. You'll continue to have premium access until the end of your current billing period.

Question 10

Is my data secure?

Accepted Answer

Absolutely. Your photos are processed securely and not permanently stored unless you save them. All data transmission is encrypted, and your privacy is our top priority.

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