1. Introduction
At TourSnap, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
2. Information We Collect
2.1 Personal Information
- Account information (email, username)
- Device information (device type, operating system, unique device identifier)
- Location data (if you grant permission)
- Usage analytics and app performance data
2.2 Images and Content
- Photos you capture within the app for text analysis
- Text extracted from your images via OCR (Optical Character Recognition)
- Memory collections and saved content
- Audio guide preferences and settings
3. How We Use Your Information
We use your information to:
- Provide AI-powered translation and cultural insights
- Generate personalized audio guides
- Improve app functionality and user experience
- Process subscription payments and manage your account
- Provide customer support
- Comply with legal obligations
4. AI Processing and Third-Party Services
To provide our core functionality, we may share anonymized image data with trusted AI service providers (such as OpenAI) for text recognition and translation. These services process your images temporarily and do not store them permanently.
5. Data Storage and Security
5.1 Local Storage
Your scan history, memory collections, and audio guides are stored locally on your device. This data remains private and is not uploaded to our servers unless you explicitly choose to back up or sync your data.
5.2 Cloud Storage
If you choose to enable cloud sync, your data will be encrypted and stored securely on our servers. You can disable this feature at any time in the app settings.
5.3 Security Measures
- End-to-end encryption for data transmission
- Secure authentication protocols
- Regular security audits and updates
- Limited access to personal data by our team
6. Location Data
If you grant location permissions, we use your location to:
- Provide location-aware cultural insights and travel tips
- Enhance translation accuracy with regional context
- Organize your memory collections by location
You can disable location access at any time through your device settings.
7. Data Sharing
We do not sell your personal data. We may share limited data with:
- AI service providers for processing (anonymized and temporary)
- Payment processors for subscription management
- Analytics providers for app improvement (anonymized)
- Legal authorities when required by law
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your data
- Opt-out of data processing for marketing purposes
9. Children's Privacy
TourSnap is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@toursnap.app
Website: toursnap.app